Privacy Policy

Our Commitment to Privacy

This Privacy Policy explains the general types of information Arena Plus may collect, why that information may be needed, and the choices users have when managing their account.

By registering or using the platform, users may provide personal information required for account creation, verification, payments, security, and customer support. Information should be handled according to applicable privacy requirements and the current policies displayed on the official service.

Information Covered by This Privacy Policy

Arena Plus may collect information that users provide directly, including:

• Full name
• Date of birth
• Mobile number
• Email address
• Residential information
• Government-issued identification
• Selfie or facial-verification data
• Payment and withdrawal details
• Customer-support messages

The platform may also collect technical and activity information. Examples include device type, IP address, login records, browser details, betting history, game activity, and transaction records.

This information helps the platform operate accounts, review activity, and maintain service security.

Why Information May Be Used

Under this Privacy Policy, personal information may be used for legitimate platform purposes such as:

1. Creating and maintaining an account
2. Confirming identity and age eligibility
3. Processing deposits and withdrawals
4. Detecting suspicious or unauthorized activity
5. Providing customer support
6. Managing bonuses and promotions
7. Improving website and app performance
8. Meeting legal and regulatory responsibilities
9. Communicating service updates

Arena Plus may also use account information to prevent duplicate registrations, investigate disputes, and enforce platform rules.

Identity and KYC Information

Identity verification helps confirm that an account belongs to an eligible user aged 21 or above. It may also support fraud prevention, payment reviews, and regulatory compliance.

Users may be asked to submit a valid government-issued ID, personal details, and a selfie. Documents should be clear, current, and consistent with the registered information.

This Privacy Policy encourages users to upload documents only through official Arena Plus verification channels. Identification files should never be sent to unknown social media accounts or unofficial representatives.

How Website Data Supports Your Visit

The website or app may use cookies and similar technologies to remember preferences, maintain sessions, analyze performance, and improve navigation.

Technical data may help identify:

• Frequently visited pages
• Device compatibility issues
• Failed login attempts
• Session activity
• General platform performance

Users may adjust browser settings to manage some cookies. Disabling essential cookies, however, may affect login access or other important functions.

When Information May Be Shared

Arena Plus may need to share limited information with authorized service providers that support payments, verification, technical operations, security, or customer assistance.

Information may also be disclosed when required by law, regulation, court order, or a valid request from an authorized government body.

This Privacy Policy does not mean personal data should be sold or disclosed without a valid purpose. Any sharing should be limited to what is necessary for the relevant service or obligation.

For general information about privacy rights and personal data protection in the Philippines, users may also refer to the National Privacy Commission (NPC).

Protecting Personal Information

Reasonable administrative and technical measures may be used to protect data from unauthorized access, loss, misuse, or disclosure. However, users also have an important role in account security.

Players should:

• Use a strong and unique password
• Keep verification codes private
• Avoid logging in through public devices
• Install official app updates
• Check links before entering credentials
• Log out after using a shared device
• Report suspicious activity immediately

No online system can remove every security risk. Following safe account habits provides an additional layer of protection.

Keeping Information Accurate

Users should provide correct and updated information. Incorrect contact or payment details may affect verification, account recovery, withdrawals, and support requests.

If personal details change, the user may contact Arena Plus through the official support channel. Additional verification may be required before important account information can be updated.

The Privacy Policy may also allow users to request access, correction, or other actions concerning their data, subject to legal, security, and record-retention requirements.

Data Retention

Personal information may be retained while an account is active and for an additional period required by law, regulation, dispute resolution, fraud prevention, or legitimate business needs.

Closing an account may not result in the immediate deletion of every record. Transaction and identity data may need to remain available for compliance or security purposes.

Updates to This Privacy Policy

Arena Plus may revise its Privacy Policy when its services, legal requirements, or data-handling practices change. The updated version may be posted on the official website with a new effective date.

Users should review the Privacy Policy periodically, especially before submitting new documents or using a newly introduced service.

Questions About Your Privacy

Users who have questions about how their information is handled may contact the official 24/7 support service. Explain the concern clearly without sharing passwords or one-time codes.

This Privacy Policy helps Arena Plus users understand the relationship between account access, verification, payments, security, and personal information. Reading it carefully allows every user to make better-informed decisions before using the platform.